Shipping and Delivery

Shipping Policy

Thank you for shopping with us! We aim to make your experience as smooth as possible, including the timely delivery of your order. Below are the details of our shipping policy:

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.For some shipping companies, it takes 1-3 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.

Processing Time
All orders are processed within 1-3 business days. You will receive an email notification with your tracking information once your order has been shipped.

Shipping Time
We offer standard shipping, and your order will arrive within 8-20 business days, depending on your location.

LOST/MISSING PACKAGES

Turbotracktray is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address are correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.

Delays
Please note that shipping times may vary due to unforeseen circumstances such as customs delays, holidays, or bad weather. We will notify you if any significant delays occur.

Order Tracking
Once your order is shipped, you will receive a tracking number via email, allowing you to monitor your package’s journey.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

Contact Us
If you have any questions or concerns about your order, please don’t hesitate to reach out to us at / turbotracktray@gmail.com